KwickPOS
Operations + Support Teams
Operational Documentation
Agent Communication
Agent Marketing
Hardware Pricing
Interchange Resources
Next Day Funding
Third Party Products + Services
Gift Card Program
TSYS Platform
Cash Discount Program
ISV Referral Program
| Overview
We get it - finding a dedicated payment processing partner who aligns with your business goals can be stressful. That's why we live by the philosophy of providing a one-stop shop experience for our Agent, Value Added Reseller and Independent Sales.
In addition to providing you with reliable support and scalable payment tools, it was incredibly important to us to create a 'hub that you can visit where everything you need to stay successful in the industry, is right at your fingertips. Our Agent Partner Portal contains user guides, pricing information, marketing materials and more to ensure you're up-to-date on all things payments. From Merchant management to insider information on our teams, the Agent Partner Portal has you covered.
| KwickPOS 101
| 2021 Pricing Guide
| Boarding
| KwickPOS Support
Merchant Support
The KwickPOS Call Center provides 24/7 customer support 365 days of the year, free of charge . Merchants can contact this team for general inquires, as well as installation and training assistance:
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Email: support@zbspos.com - merchants should include MID and description of the issue
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Phone: 470-485-1388 - support numbers also listed on:
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Devices: Displayed on the top of terminal
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Dashboard
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Computer Screen
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Agent + Developer Support
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ZBS POS Partner Solutions
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Email: agent@zbspos.com//Phone: 404.409.9191
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Responsible for: KwickPOS residuals+ devices ordering+ Demo
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Merchants are not permitted to use this support group
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| KwickPOS Returns: Buyer's Remorse
All KwickPOS Buyer's Remorse return requests can be initiated by opening a KwickPOS Returns ZBS CRM ticket. To ensure a streamlined process, all required information is notated within the ticket.
The Deployments team will work the ticket and send the device to the appropriate vendor.
Please keep in mind: Hardware can be returned unopened in original packaging or in an opened box with different packaging. Devices not in original packaging will be evaluated and approval for credit will be determined by the condition of the hardware.
Once the device is received and has been vetted and approved, we will issue a credit to the agent/merchant - minus the restocking fee (see below for more details). Please note, shipping costs are non-refundable.
Please note
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KwickPOS Buyer's Remorse return request tickets must be created within 30 days of the delivery date;
devices must be returned within 60 days from the original delivery date.
| Restocking Fees
Item Return Windows Return Fee
Customized POS System
POS Software/License
POS Equipment
Accessories
3 Days
Nonreturnable
14 Days
30 Days
35% of purchase price
N/A
25% of Purchase price
$0.00
EXPERT TIP: If you do not want to incur the above fees, you may keep the Clover Buyer's Remorse device and request a re-provision.
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Return need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied.
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Please return items with all accessories and packaging, otherwise ZBS reserved the right to deny the return or with a nonrefundable deduction for the missing part.
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All Final sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, opened consumable items including printer ribbon and ink.
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We are not responsible for any damages that may occur during the return transit/shipping.
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The refund will be issued in 3-5 business days.
| How to Return
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Return at store: Equipment and devices can be returned to our office locate at
4932 Buford Highway, Atlanta, GA 30341
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By mail: Shipping address : 4932 Buford Highway, Atlanta, GA 30341
Attention to : ZBS POS
Defective/Damaged Products
If your receive hardware that is defective or damaged, please immediately take the following steps
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Note the damage on the receipt
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Take pictures of damaged/defective items
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Save, as it, the merchant AND the original box and packaging it arrive in
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Call or emial our support team/sales agent
| KwickPOS Re-Provisioning
You may request for your merchant’s old KwickPOS devices to be re-provisioned if you wish to re-purpose the device for a new merchant.
If you have a KwickPOS merchant that wants to return one of their devices or if you want to keep a returned device until you sign a new KwickPOS merchant, you can request a KwickPOS re-provision to disassociate the current MID from the device to stop the software fees. If you do not have a new MID, you can add one at a later day via another re-provisioning request.
Re-provision request take 24-48 hours to complete.
| General KwickPOS Marketing
EXPERT TIP: If there is anything else you may need, please contact ZBS Marketing at marketing@zbspos.com
| KwickPOS Marketing Videos
For more videos or information, please refer to our Youtube Channel at https://www.youtube.com/channel/UCrL14epFTsMU9-r2b9N9tEw
How to setup KwickPOS system https://www.youtube.com/watch?v=t6iR-7QDz3k
Introducing Kwickpos https://www.youtube.com/watch?v=uzy8aNDBX_U
Online Order & Driver Management https://www.youtube.com/watch?v=uhJ_VOLySPk
QR Code Ordering & Payment for Curbside https://www.youtube.com/watch?v=S3FwXsT4CMY&t=14s
Remote Access-Work from home https://www.youtube.com/watch?v=H2FOyGzZyi4&t=1s
Kiosk & Customer Display with Loyalty Program https://www.youtube.com/watch?v=PoCwK1yKh1c
Contactless Payment and Mobile POS https://www.youtube.com/watch?v=JxkfrPj1118
QR Code Review https://www.youtube.com/watch?v=tnQyq7mB2lU