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Merchant Application

| New Merchant Application Form

To make our onboarding process faster and more convenient, we have switched to use E-forms which easier for both you and your customers. Below are the link for new merchant application forms. To use it, simply copy the link to browser below each form and then send to merchant to fill.

New Application Form (Merchant Account with Pricing)

Copy this link to fill out https://form.jotform.com/200706019181143

New Application Form (API only) NOT for KP online order

Copy this link to fill out https://form.jotform.com/201184075559155

KwickPOS Online Order Application with New Merchant Application Form

Copy this link to fill out https://form.jotform.com/201207115001128

EXPERT TIP: You can help the merchant prefill their business information and send to merchant for final signature.​

Agent Partner Portal
ZBS CRM 
KwickPOS 
Operations + Support Teams 

Operational Documentation

Agent Communication
Agent Marketing
Hardware Pricing
Interchange Resources
Next Day Funding
Third Party Products + Services
Gift Card Program
TSYS Platform
Cash Discount Program
ISV Referral Program

Account Maintenance

| Account Maintenance

Cancellation Form

Our Customer Service department is responsible for the cancellation of all merchant accounts. Once receiving a request, a representative will cancel the account in a timely fashion. 

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Account Reinstatement 

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  • Reinstatement takes place 0-­1 business days after a ticket is created

  • Once the account is reinstated, the changes will need to cycle overnight to take effect

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Cancellation Process

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Cancellation requests can be sent via the following methods:

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  • Opening a ticket requesting cancellation in CRM (preferred method)

  • Emailing cs@zbspos.com

  • Return terminal or equipment to our company headquarters at 4932 Buford Highway, Atlanta, GA 30341

  • Once we receive both cancellation letter and the terminal, it will take 5-7 business days to close

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Merchant Cancellation Letter

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Refund Process

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  • Refunds are to be submitted via ticket request in CRM

  • The corresponding department will review the requests, it can take up to 3-5 days 

  • Once submitted, refunds can take up to 3 ‐ 5 business days to reflect in the merchant’s bank account

  • Omaha refunds are included with the merchant’s daily batch deposit

| Cancellation 

Third Party Products + Services

| Third Party Products + Services

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